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The Mobile Phone Insurance Ecosystem: 2017 - 2030 : Opportunities, Challenges, Strategies & Forecasts


Report Details

The Mobile Phone Insurance Ecosystem: 2017 - 2030 : Opportunities, Challenges, Strategies & Forecasts

SKU SNSSEPT191701
Category Mobile and Wireless Telecommunication
Publisher SNS Research
Pages 163
Published Sep-17
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Description

Mobile Phone Insurance Market Worth $27 Billion by 2020
Research estimates that the global mobile phone insurance market is expected to account for $20.5 Billion in revenue by the end of 2017. The market is further expected to grow at a CAGR of approximately 10% over the next three years, eventually accounting for more than $27 Billion in revenue by the end of 2020.

Given the increasing prevalence of expensive household goods, cars and consumer electronics, insurance has become an unavoidable and often necessary cost in modern life. Mobile phones, and smartphones in particular are no exception to this trend.

Most major mobile operators, insurance specialists, device OEMs, retailers and even banks now offer insurance plans that cover theft, loss, malfunctions and damage of mobile phones. Many policies now also integrate enhanced technical support and additional protection features such as data backup facilities, allowing users to securely backup their phone data online.

The "Mobile Phone Insurance Ecosystem: 2017 – 2030 – Opportunities, Challenges, Strategies & Forecasts" report presents an in-depth assessment of the mobile phone insurance ecosystem including market drivers, challenges, opportunities, value chain, future roadmap, case studies, ecosystem player profiles and strategies. The report also presents market size forecasts from 2017 through to 2030. The forecasts are segmented for 3 sales channels, 5 regions and 25 countries.

The report comes with an associated Excel datasheet suite covering quantitative data from all numeric forecasts presented in the report.

Topics Covered
The report covers the following topics:

- Mobile phone insurance ecosystem
- Market drivers and barriers
- Insurance policy structure, distribution channels and key trends
- Case studies of mobile phone insurance initiatives
- Industry roadmap and value chain
- Profiles and strategies of over 80 leading ecosystem players
- Strategic recommendations for ecosystem players
- Market analysis and forecasts from 2017 till 2030

Forecast Segmentation
Market forecasts are provided for each of the following submarkets and their categories:

Sales Channel Segmentation
- Mobile Operators
- Device OEMs
- Retailers & Others

Regional Segmentation
- Asia Pacific
- Europe
- Latin & Central America
- Middle East & Africa
- North America

Country Level Segmentation
- Argentina, Australia, Brazil, Canada, China, Colombia, France, Germany, Hong Kong, India, Israel, Italy, Japan, Mexico, Netherlands, Poland, Russia, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Taiwan, UK & USA

Key Questions Answered

The report provides answers to the following key questions:
- How big is the mobile phone insurance opportunity?
- What trends, challenges and barriers are influencing its growth?
- How is the ecosystem evolving by region?
- What will the market size be in 2020 and at what rate will it grow?
- Which countries will see the highest percentage of growth?
- Who are the key market players and what are their strategies?
- What risks are typically covered in mobile phone insurance offerings?
- How can insurance plans help mobile operators in reducing churn?
- What strategies should mobile operators, device OEMs and insurance providers adopt to remain competitive?

Key Findings

The report has the following key findings:
- Research estimates that the global mobile phone insurance market is expected to account for $20.5 Billion in revenue by the end of 2017. The market is further expected to grow at a CAGR of approximately 10% over the next three years, eventually accounting for more than $27 Billion in revenue by the end of 2020.
- In an effort to boost the uptake of their mobile phone insurance plans, mobile operators and insurance providers have extensively enhanced their offerings with a number of differentiating features such as multi-device coverage, integrated device security apps, prioritized technical support, door-to-door repair services and secure data storage for photos and videos.
- To accelerate the adoption of mobile phone insurance in developing markets, mobile operators are experimenting with an array of strategies ranging from complimentary insurance schemes to bundling insurance with inexpensively priced mobile security offerings.
- Many smartphone OEMs – including Apple, Samsung, HTC, Acer, Motorola Mobility and Xiaomi – already offer their own branded protection plans across multiple countries, and others are expected to follow suit. By the end of 2020, OEM branded plans will account for a market worth nearly $4.5 Billion.


News/Press Release

Table of Content

Table of Contents
1 Chapter 1: Introduction 11
1.1 Executive Summary 11
1.2 Topics Covered 12
1.3 Forecast Segmentation 13
1.4 Key Questions Answered 14
1.5 Key Findings 15
1.6 Methodology 16
1.7 Target Audience 17
1.8 Companies & Organizations Mentioned 18
2 Chapter 2: An Overview of Mobile Phone Insurance 20
2.1 The Role of Insurance in Our Daily Lives 20
2.2 Why Have Mobile Phone Insurance? 21
2.3 What Risks Are Typically Covered? 22
2.3.1 Accidental, Malicious or Liquid Damage 22
2.3.2 Electrical or Mechanical Breakdown 22
2.3.3 Theft or Loss 22
2.3.4 Unauthorized Calls & Usage 22
2.3.5 Data Backup Facilities 23
2.3.6 Overseas Cover 23
2.3.7 Accessories 23
2.3.8 Others 23
2.4 Distribution & Sales Channels for Insurance Plans 23
2.4.1 Mobile Operator Branded 24
2.4.2 Device OEM Branded 24
2.4.3 Associated with Bank Accounts 24
2.4.4 Retailers & Other Direct-to-Consumer 24
2.5 Market Drivers 24
2.5.1 Growing Penetration of Smartphones 25
2.5.2 BYOD: Perfect Candidates for Insurance 25
2.5.3 Reducing Service Disruption 25
2.5.4 Proliferation of Large Screen Devices 26
2.5.5 Packaged Policies 26
2.5.6 Strong Support of Tier 1 Mobile Operators 26
2.5.7 Growth of Mobile Payments: Creating New Opportunities for Insurance 26
2.6 Market Barriers 27
2.6.1 Consumer Disbelief in Insurance 27
2.6.2 Unclear Terms & Conditions 27
2.6.3 Fraud 27
2.6.4 Slow & Unfair Claims Handling 27
2.6.5 Time Limitation to Purchase Policy 28
3 Chapter 3: Value Chain & Future Roadmap 29
3.1 Value Chain 29
3.1.1 Mobile Operators 29
3.1.2 Mobile Device OEMs 30
3.1.3 Banks 30
3.1.4 Retailers 30
3.1.5 Underwriters & Insurance Administrators 30
3.2 Future Roadmap: 2017 – 2030 31
3.2.1 2017 – 2020: Adoption of OEM Branded Plans & Premium Device Protection 31
3.2.2 2020 – 2025: Growing Proliferation in Developing Economies 32
3.2.3 2025 – 2030: Continued Growth with the Adoption of Connected Living Technologies 33
4 Chapter 4: Case Studies 34
4.1 Asurion: Replicating North American Success in Other Regional Markets 34
4.2 AT&T: Championing Flexible & Premium Mobile Protection Plans 35
4.3 Brightstar Corporation: Increasing Insurance Revenue for a Rural Carrier 36
4.4 HL Assurance: Differentiating Mobile Phone Insurance with Door-to-Door Repair Services 37
4.5 Microsoft & Samsung: Alliances with Local Insurance Regulators 38
4.6 MTN & Vodacom: Innovating Insurance Programs in Africa 39
4.7 NTT DoCoMo: Pioneering Mobile Phone Insurance in Japan 40
4.8 So-Sure: Introducing Social Insurance for Mobile Phones 41
4.9 Telefónica Insurance: A Mobile Operator Owned Insurance Company 42
4.10 Vodafone Group: Driving the Adoption of Carrier-Branded Mobile Phone Insurance Programs 43
5 Chapter 5: Key Market Players 44
5.1 Acer 44
5.2 AIG (American International Group) 45
5.3 Allianz Insurance 46
5.4 Allstate Corporation (SquareTrade) 47
5.5 AmTrust Financial Services 48
5.6 Aon 50
5.7 Apple 51
5.8 Assurant 52
5.9 Asurion 53
5.10 ASUS (ASUSTeK Computer) 54
5.11 AT&T 55
5.12 Avast Software 56
5.13 Aviva 57
5.14 AXA 58
5.15 BBVA Seguros 59
5.16 BlackBerry 60
5.17 BNP Paribas Cardif 61
5.18 Bouygues Telecom 62
5.19 Brightstar Corporation 63
5.20 Cellebrite (Mobilogy) 64
5.21 Chubb 65
5.22 CNA Financial Corporation 66
5.23 Conecta Serviços 67
5.24 Dixons Carphone 68
5.25 DT (Deutsche Telekom) 69
5.26 EE 70
5.27 Grupo MOK (MultiServicios OK) 71
5.28 HL Assurance 72
5.29 Hollard Group 73
5.30 HTC Corporation 74
5.31 IAG (Insurance Australia Group) 75
5.32 IC Frith 76
5.33 Ingram Micro 77
5.34 Inhance Technology 78
5.35 iQmetrix 79
5.36 Itaú Unibanco 80
5.37 Kaspersky Lab 81
5.38 KB Insurance 82
5.39 Lenovo 83
5.40 LG Electronics 84
5.41 Liberty Mutual Insurance Group 85
5.42 Lookout 86
5.43 McAfee 87
5.44 Microsoft Corporation 88
5.45 Mobile Rhino (Stuckey & Company) 89
5.46 MPI Generali 90
5.47 NIA (New India Assurance) 91
5.48 NQ Mobile 92
5.49 NTT DoCoMo 93
5.50 Orange 94
5.51 Pacífico Seguros 95
5.52 Pier Insurance Managed Services 96
5.53 Pitzi 97
5.54 Protecsure 98
5.55 ProtectCELL (Fortegra Financial Corporation) 99
5.56 Rakuten 100
5.57 Risk Insure 101
5.58 Safeware 102
5.59 Samsung Electronics 103
5.60 SFR 104
5.61 Simplesurance 105
5.62 Singtel 106
5.63 SoftBank Corporation 107
5.64 Sony Mobile Communications 108
5.65 So-Sure 109
5.66 SPB 110
5.67 Sprint Corporation 111
5.68 Supercover Insurance 112
5.69 SURE 113
5.70 Symantec Corporation 114
5.71 Telefónica Insurance 115
5.72 Telstra 116
5.73 The Warranty Group 117
5.74 Trend Micro 118
5.75 Verizon Communications 119
5.76 V-Key Solutions 120
5.77 Vodafone Group 121
5.78 Worth Avenue Group 122
5.79 Xiaomi 123
5.80 Zimperium 124
5.81 Zurich Insurance Group 125
6 Chapter 6: Market Analysis & Forecasts 126
6.1 Global Outlook of Mobile Phone Insurance 126
6.2 Sales Channel Segmentation 127
6.2.1 Mobile Operators 128
6.2.2 Device OEMs 128
6.2.3 Retailers & Others 129
6.3 Regional Segmentation 130
6.4 Asia Pacific 131
6.4.1 Australia 132
6.4.2 China 132
6.4.3 Hong Kong 133
6.4.4 India 133
6.4.5 Japan 134
6.4.6 Singapore 134
6.4.7 South Korea 135
6.4.8 Taiwan 135
6.4.9 Rest of Asia Pacific 136
6.5 Europe 137
6.5.1 France 138
6.5.2 Germany 138
6.5.3 Italy 139
6.5.4 Netherlands 139
6.5.5 Poland 140
6.5.6 Russia 140
6.5.7 Spain 141
6.5.8 UK 141
6.5.9 Rest of Europe 142
6.6 Latin & Central America 143
6.6.1 Argentina 144
6.6.2 Brazil 144
6.6.3 Colombia 145
6.6.4 Mexico 145
6.6.5 Rest of Latin & Central America 146
6.7 Middle East & Africa 147
6.7.1 Israel 148
6.7.2 Saudi Arabia 148
6.7.3 South Africa 149
6.7.4 Rest of the Middle East & Africa 149
6.8 North America 150
6.8.1 Canada 151
6.8.2 USA 151
7 Chapter 7: Conclusion & Strategic Recommendations 152
7.1 Why is the Market Poised to Grow? 152
7.2 Product Classification: Insurance vs. Protection 152
7.3 How Does Insurance Impact Mobile Operators? 153
7.4 Are Carrier Branded Plans Better Than Other Plans? 154
7.5 Are Contract Mobile Customers More Likely to Adopt Insurance? 154
7.6 How is Revenue Distributed by Sales Channels? 155
7.7 How Does the Brand of the Mobile Device Relate to the Consumer Adoption of Insurance? 156
7.8 Key Trends Regarding Consumers' Purchase of Mobile Device Insurance 156
7.9 Need for a Wider Range of Cover Options 157
7.10 What is the Average Price of Mobile Phone Insurance Plans? 157
7.11 How is Insurance Affecting Mobile Phone Designs? 159
7.12 Product Design & Governance: Key to Success 159
7.13 Mobile Operator Owned Insurance Groups: The Answer for Coordinated Insurance Offerings 160
7.14 Integrated Solutions to Drive the Market 160
7.15 Which Region Will Lead the Market? 161
7.16 Strategic Recommendations 162
7.16.1 Recommendations for Mobile Operators 162
7.16.2 Recommendations for Mobile Device OEMs 163
7.16.3 Recommendations for Retailers & Banks 163
7.16.4 Recommendations for Underwriters & Insurance Administrators 164

List of Figures

List of Figures
Figure 1: Smartphone Installed Base by Region: 2017 - 2030 (Millions) 22
Figure 2: Mobile Phone Insurance Value Chain 30
Figure 3: Mobile Phone Insurance Industry Roadmap 32
Figure 4: Mobile Phone Claim Processing Lifecycle 41
Figure 5: Global Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million) 127
Figure 6: Global Mobile Phone Insurance Revenue by Sales Channel: 2017 - 2030 ($ Million) 128
Figure 7: Global Mobile Phone Insurance Revenue for Mobile Operator Plans: 2017 - 2030 ($ Million) 129
Figure 8: Global Mobile Phone Insurance Revenue for Device OEM Plans: 2017 - 2030 ($ Million) 129
Figure 9: Global Mobile Phone Insurance Revenue for Retailer & Other Plans: 2017 - 2030 ($ Million) 130
Figure 10: Global Mobile Phone Insurance Revenue by Region: 2017 - 2030 ($ Million) 131
Figure 11: Asia Pacific Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million) 132
Figure 12: Asia Pacific Mobile Phone Insurance Revenue by Country: 2017 - 2030 ($ Million) 132
Figure 13: Australia Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million) 133
Figure 14: China Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million) 133
Figure 15: Hong Kong Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million) 134
Figure 16: India Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million) 134
Figure 17: Japan Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million) 135
Figure 18: Singapore Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million) 135
Figure 19: South Korea Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million) 136
Figure 20: Taiwan Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million) 136
Figure 21: Rest of Asia Pacific Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million) 137
Figure 22: Europe Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million) 138
Figure 23: Europe Mobile Phone Insurance Revenue by Country: 2017 - 2030 ($ Million) 138
Figure 24: France Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million) 139
Figure 25: Germany Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million) 139
Figure 26: Italy Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million) 140
Figure 27: Netherlands Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million) 140
Figure 28: Poland Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million) 141
Figure 29: Russia Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million) 141
Figure 30: Spain Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million) 142
Figure 31: UK Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million) 142
Figure 32: Rest of Europe Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million) 143
Figure 33: Latin & Central America Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million) 144
Figure 34: Latin & Central America Mobile Phone Insurance Revenue by Country: 2017 - 2030 ($ Million) 144
Figure 35: Argentina Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million) 145
Figure 36: Brazil Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million) 145
Figure 37: Colombia Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million) 146
Figure 38: Mexico Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million) 146
Figure 39: Rest of Latin & Central America Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million) 147
Figure 40: Middle East & Africa Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million) 148
Figure 41: Middle East & Africa Mobile Phone Insurance Revenue by Country: 2017 - 2030 ($ Million) 148
Figure 42: Israel Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million) 149
Figure 43: Saudi Arabia Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million) 149
Figure 44: South Africa Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million) 150
Figure 45: Rest of the Middle East & Africa Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million) 150
Figure 46: North America Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million) 151
Figure 47: North America Mobile Phone Insurance Revenue by Country: 2017 - 2030 ($ Million) 151
Figure 48: Canada Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million) 152
Figure 49: USA Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million) 152
Figure 50: Mobile Phone Insurance Revenue Share by Sales Channel: 2017 (%) 156
Figure 51: Price Comparison of Mobile Operator, OEM & Third-Party Mobile Phone Insurance Plans 159
Figure 52: Mobile Phone Insurance Revenue Share by Region: 2017 (%) 162

Companies Profiled

List of Companies Mentioned
A Wireless
Acer
AIG (American International Group)
Allianz Insurance
Allianz SE Group
Allstate Corporation
América Móvil
AmTrust Financial Services
AmTrust International Underwriters
AmTrust Mobile Solutions
Aon
Appalachian Wireless
Apple
Assurant
Asurion
ASUS (ASUSTeK Computer)
AT&T
Avast Software
AVG Technologies
Aviva
AXA
Barclays
BBVA Seguros
Best Buy
BlackBerry
BNP Paribas
BNP Paribas Cardif
Bouygues Telecom
Brightstar Corporation
BT Group
Cellebrite
CGU Insurance
Chubb
Claro
CNA Financial Corporation
Conecta Serviços
CWS (Connected World Services)
Diamond Wireless
Dixons Carphone
DT (Deutsche Telekom)
EE
Endsleigh Insurance Services
eSecuritel
Fonesure
Fortegra Financial Corporation
Freedom Mobile
Garantec
Geek Squad
Groupama Banque
Grupo MOK (MultiServicios OK)
HL Assurance
Hollard Group
Hong Leong Group
HSBC
HTC Corporation
IAG (Insurance Australia Group)
IC Frith
Ingram Micro
Inhance Technology
iQmetrix
Itaú Unibanco
Kaspersky Lab
KB Financial Group
KB Insurance
KPN
Lenovo
Liberty Mutual Insurance Group
Lifestyle Services Group
Lookout
M1
Markerstudy
McAfee
Microsoft Corporation
Mobi PCS
Mobile Rhino (Stuckey & Company)
Mobilogy
Motorola Mobility
MPI Generali
MTN
Munich Re
NIA (New India Assurance)
Nippon Life Insurance
Nokia
NQ Mobile
NTT DoCoMo
Optus
Orange
Pacífico Seguros
Pier Insurance Managed Services
Pitzi
Protecsure
ProtectCELL
Rakuten
Risk Insure
Safeware
Salt Mobile
Samsung Electronics
SFR
Simplesurance
Singtel
SoftBank Corporation
Sony Mobile Communications
So-Sure
Spark New Zealand
SPB
Sprint Corporation
SquareTrade
StarHub
Sun Corporation
Supercover Insurance
SURE
Swisscom
Symantec Corporation
Telcel
Telefónica Group
Telefónica Insurance
Telstra
Telus
The Warranty Group
Three Ireland (Hutchison)
T-Mobile USA
Tokio Marine
Trend Micro
Verizon Communications
V-Key Solutions
Vodafone Group
Warrantech
Worth Avenue Group
Zimperium
Zurich Insurance Group

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